Very true. This is one of the amazing things about Stripe support. They are the only large company where the first person you talk to actually has a clue
One thing I've been impressed by is that Chewy has no phone tree. It's direct dial to a human who actually can help with most issues. Apparently their reps commonly get mistaken for phone trees out of instinct.
Interesting. I've had the opposite experience. Stripe is my favorite company, and I look to them constantly as inspiration for how to do things in my business, but their support is comically bad -- wrong, clueless, and, in some cases, actively misleading.
The developer chat room is awesome and helpful. Maybe that's what you're talking about?