| >Their business model incentivize them to have top notch quality. I worked at a competitor to Costco; I would argue this isn't quite accurate, and that this statement applies to Amazon about as much. The key distinction between Amazon and Costco is Costco sells a small (1-10 thousand) number of SKUs while Amazon wants to have as many as possible (100s of millions). Costco can vet every product, and can quickly discontinue products that have a lot of returns or complaints. Amazon scales in the opposite direction and concentrates on building tools for sellers to sell whatever will sell. But here's the rub: by limiting the number of SKUs Costco has to appeal to the masses. You won't get the best TV, or air purifier, or cheese, or pants, etc at Costco. You will get something that has been vetted to be good enough for most people and provides a good price point. When you buy their white labeled products (Kirkland et al) you will sometimes actually get substandard products as they shift suppliers without telling their customers, but that's another topic. If you really want the highest quality you have to either have to seek out brands that optimize for this or dig into the supply chain and understand where your products are actually coming from. For something like an air purifier I would choose Amazon over Costco any day because it allows me to choose the brand and model I want. |