[eloff]

I think you're assuming tone that isn't there. Look at it again, it's a factual statement. Nothing angry or accusational. As you say, a little empathy goes a long way. Try to interpret tone on the internet in a charitable manner, because you're just guessing at it most of the time.

[nostrebored]

I work in customer facing roles. Responses like that are considered hostile. If I responded like that in a professional capacity -- like the parent comment -- I'd have a lot of questions to answer.

And from the reply, the response wasn't even correct. Bad form.

[kentonv]

You're right, I should have been more careful when writing that comment. I was trying to express that the original issue was fixed (and the "new issue" isn't actually an issue as far as we can tell), I didn't mean for it to come out hostile but I definitely see how it looks that way. I could have done better.