[numair]

CloudFlare nearly shut down my account for “fraud” because I bought two domain names in a short time period while traveling in a foreign country. I hope they can resolve the mistake of handling customer administration through algorithms rather than humans, because their products are absolutely phenomenal.

Moral of the story is: if you’re going to play around with new features such as this (which I plan on doing!), set up a new account. Always, always compartmentalize.

[luckylion]

I really like Cloudflare's product (and even own some shares!), but their fraud/phishing/scam-handling is an issue.

A client of mine got a fraudulent impersonation/phishing-claim (completely ridiculous, the page in question is passive and contains no login ability, no 3rd party scripts besides GA) and CF automatically banned that subpage of the domain. You can appeal to their Trust & Safety team, but they either don't exist or are severely understaffed. It's been a month or so without any feedback, on the forums, people are talking about waiting for six months. Tech support will only "escalate" the issue to T&S where issues go to die.

It's a great way to boot competitors though: file a claim, their visitors will get a scary "Warning: Suspected Phishing Site Ahead!" page they need to actively dismiss, and the site owner can't fix it short or migrating away from CF. I'm guessing enterprise will buy you a direct line to someone who can do something though.