[cosmotron]

I feel like there's an interesting irony here (on HN, not in the particular link you shared). In a thread where folks are discussing how they like/dislike how companies shutter their forums in favor of Discord, you then see how Discord themselves use a more traditional thread based tool to manage their own support site rather than using Discord itself.

Why wouldn't Discord's support site say, "Meet us in the Support Discord"?

[Fogest]

Discord never really advertised themselves as a good tool for support operations of large companies did they? They have mostly always focused on a more community focused side of gaming. Like one of their recent bigger features is that you can add a University you attend and verify your account via your uni email. You then get access to a hub that displays all the different Discord servers people have marked as being associated with the school.

So now I can easily find a ton of clubs Discord servers and join them. These clubs would not be suited for a forum at all and they make more sense in a more "live" kind of setting. I see people in these club discords doing voice chats and streaming games to each other all the time.

It seems like this is more the target for Discord, but a lot of people have repurposed it for their own things like using it for their companies chats and support. It's no surprise that you need to use a ton of bots to make this better supported as Discord so far hasn't really focused much on that side of things.

Discord very-much seems like a younger generation kind of tool and a lot of older people come to it and try and make it fit other purposes.

Reading another comment about someone whose company used this for their internal communication is just crazy. While yes it is a good platform they should have known it was a poor choice with having their historical chat history locked into the platform.

[Jensson]

If you have an issue starting discord then it would feel wrong if the only way to contact support would be via discord.