[vegetablepotpie]

I can see that you have not been exposed to the magic of bureaucratic indifference.

If you release a really shitty product, and your customer doesn’t have choice (has no competitor, made a large upfront payment, has fallen into vendor lock-in, etc), you don’t have to respond.

You can translate an unhappy customer into a compliant one by putting up barriers to the reporting and documentation of the issue. Make automated resolutions that don’t quite fit the situation, put the issue into a ticketing system that never addresses the issue, give employees roles that either overlap with each other or don’t intersect at all over the customers issue, etc.

These are the situations that Scott Adams parodies with Dilbert.