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by parksy
1737 days ago
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That's a big selling point for me, props to the engineering team for accommodating this, I work mainly on integrations and the trickier bug reports are weird edge cases that involve a lot of getting specific descriptions of what happened and replicating it manually on a sandbox so as not to impact API calls, getting on the phone to talk through exactly what they're doing, asking for screenshots via email, clarifying conflicting understanding of in-house terminology etc. You know the story. Being able to get them to record the exact process and scrub through it at my leisure without having to worry about hammering APIs would be a massive timesaver, replication is about 90% of the time taken to fix a bug, while the fixes themselves are usually trivial. Not having to worry about accidentally replaying a bugged-out API call is a huge plus. In my case the major hurdle I can foresee is the majority of my enterprise-level clients use Windows and a brief look at the website says currently there's only Mac / Linux support for the replay browser. What's the timeline on Windows support? The only other thing I can think may be an issue is that the recordings are cloud-based and a lot of the clients I deal with are finnicky about exfiltration and governance, and would be a lot more comfortable self-hosting where possible. Is that possible or on the roadmap? This looks like a super useful tool to add to the toolbelt for sure, I would love to have all my clients using something like this to report issues. Nice work all! |
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re: on-prem, it's definitely something we plan to support, and something we have engineered in to the infrastructure. If you're interested email hi@replay.io, we'd love to talk more.