[noasaservice]

> Stripe has a better platform than competitors

.... If you weren't disabled by an automated system, and "customer support" (probably another level of shitty ML) continues to double down.

I concur with mikepechadotcom that this is simply a one-off damage control via "Social Media Escalation".

[m11a]

Right. I meant in terms of its APIs, Stripe’s product is solid. I’m not saying their user service/CS is great, although it’s probably average for the payment processing industry for non-large companies.

I had almost exactly the same issue as OP but with Braintree. The support was equally as useless. Stripe isn’t unique here, most tech companies just don’t know how to build good support.