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by Aromasin
1739 days ago
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This is a point where I would have to disagree. While their early access programs are generally restricted to larger customers, you can apply to join other schemes (called Docs and Docs+ as far as I remember) where they will assign you an account manager and a dedicated platform application engineer to help you with your design-in process. I worked at a small start-up producing COM-HPC boards for companies who wanted to keep their servers in-house, as opposed to using cloud infrastructure. We weren't purchasing any more than maybe 500 CPUs of their upcoming platform. Despite that, they supplied 1:1 tech support, reference schematics/layouts, a reference validation platform with which to test our design on, and 1000's of documents including product design guides and white papers. This all came about by just contacting Intel's developer account support and filling in a few forms. We also produced the same product with AMD hardware and the difference was night an day. Say what you will about their production difficulties and roadmaps, their engineering support is years ahead of AMD. |
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I've had few enough interactions with AMD that I can't pass judgement, but from the few I've had were consistent with your assessment. AMD was a complete black hole. My interactions with Intel were lightyears ahead of AMD.
But Intel, in turn, was lightyears behind Analog, Linear, Maxim, TI, and most other vendors I've dealt with (this was before Analog gobbled Linear and Maxim up).