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by codegeek
1740 days ago
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"We try to make it easy to get in touch with the humans at Stripe" You used to offer live chat which is no longer the case, correct ? I understand that stripe has exploded as a business but with all the money being invested in Stripe, I would seriously recommend getting live chat back so at least we know we have someone out there looking for us. Perhaps offer this to customers who are diong a min. MRR (could be controversial). The attraction behind Stripe is the ease of API but at some point, that will become unimportant if support is not good when we are talking about dollars. Just my 2 cents as an overall Happy Stripe customer for almost 7 years. EDIT: Never mind. I was wrong. |
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