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by barnabee
1740 days ago
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> Configuration adds complexity and is a huge source of confusion for users. Sometimes confusion is the appropriate state. Companies (or at least products) often have to choose between retaining the most users (or worse, customers) and catering to a subset who know what they want and are willing to learn to use it. Sadly Google these days always seem to go with the former, and not to care about the latter. This completely turns me off their products and ecosystem. |
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