| Thanks for the reply. I have a great dashboard for showing sales, revenue, time to upgrade, etc. I love analytics. Luckily as well, the lifetime value of the customer isn't $9.95 as while I have only had paid options available for 1 month, already people are coming back and purchasing again, which means my lifetime value of a customer keeps getting higher. As for est potential market I can say that just by looking at Google searches over 20k+ per month search for the product / thing I am offering. Obviously I don't rank #1 for all of these search terms plus it doesnt calculate the other methods. Honestly I wouldn't know any further on how to estimate the potential buyers, only that I am in a growing space and other companies worth millions are already in there. Delegation, 100% agree with there :) An unfair competition advantage is always a hard one to answer. The advantages I have at this point in time (but can be copied) are freemium model, feature set and future feature set. I am focussed on one particular aspect where as other companies in the space are spreading out to other areas, diluting their focus. As time progresses it will be harder to catchup to code wise but not impossible. I put customer service above all else and due to this receive so much praise and recommendations which is why I am getting repeat sales and increased users. Again repeatable but they are unlikely to take customers as loyalty is certainly being built. I love talking to customers, you are right they give such an incredible amount of information and I have tailored and improved my product because of this. Someone actually contacted me due to bugs in the software. After she was so blown away by the customer service she is setting up a rolling purchase order to use our service for their 17 local tv shows. I didn't even know but it shows that you should treat each customer with the same amount of dedication. She wasn't even a paid customer at that point either. Obviously once that is setup my income increase significantly but larger corps take so long to get these things rolling. (I know, working in them for so many years) Haven't heard of pitching hacks but will certainly check it out. Thanks again. |