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Configuration adds complexity and is a huge source of confusion for users

This is overstated, and blown out of proportion these days.

Many of the studies stating so are 30 years old, at a time when virtually everyone was new to computing.

As well, an "advanced" menu item makes it simplisticly clear, don't monkey here novice, even an option for 'expert'.

And these can all be hidden away, so the novice / confused cannot find them easily, such as a pref "show advanced option".

This had worked well for decades. No confusion.

The real reason this "confusion" narrative exists, is options cost money, time. It fits the preference of less work.