[treypitt]

Anecdotal, but wanted to mention positive experience with Oracle support. I have posted questions on SO relating to Oracle SQL and SqlDeveloper, and Oracle staff responded quickly with a solution I accepted.

Shoutout to ThatJeffSmith for contributing to the community!

[chasil]

Oracle support is always good when escalated.

Without escalation, sometimes tickets bounce between groups.

I filed a ticket on getting sqlplus to work in a chroot, and finally figured it out myself with strace. I didn't think it warranted escalation.