[JumpCrisscross]

> if you were running Amazon, how do you protect against bad actors or poor performers? Do you leave it solely to the discretion of the managers?

You take the explicit metric and make it unsaid. Over the course of a few months, if a worker isn't meeting their "goal", they're given a generic performance warning. If they don't improve, they're terminated.

This is why workers need a way to push back on quotas.

[core-utility]

So instead of the workers knowing the metric out in the open, you hide it from them and secretly judge them on it?

[JumpCrisscross]

> instead of the workers knowing the metric out in the open, you hide it from them and secretly judge them on it?

I'm not advocating this. But it's how most management is done. Pushing back only on quotas, without otherwise empowering the labor force, will almost certainly lead to such a regression.