[throwawayboise]

CSVs with quoted fields and imbedded newlines can be troublesome in awk. Years ago I had found a script that worked for me, I'm not sure but I think it was this:

http://lorance.freeshell.org/csv/

There's also https://github.com/dbro/csvquote which is more unix-like in philosophy: it sits in a pipeline, and only handles transforming the CVS data into something that awk (or other utilities) can more easily deal with. I haven't used it but will probably try it next time I need something like that.