How is it a racist outcome? This has nothing to do with the belief that one "race" is inherently better than another. It's a simple categorization error due to insufficient training data.
It's a racist outcome because racists have a long history of comparing black people to primates, and because this results in a service that's actively worse and less useful for black people than those of other ethnicities.
Also, a 'simple error' performed by company with absurd amounts of money and several extremely public examples from its peer companies as to what not to do is, at that point, more negligence than anything.
Also, a 'simple error' performed by company with absurd amounts of money and several extremely public examples from its peer companies as to what not to do is, at that point, more negligence than anything.