[Cushman]

I think that's actually a really crucial point— not only do non-technical people not know how to code, but they don't know that they don't know how. People who have no idea how we do what we do assume that it's easy.

Edit: I actually think it's a little sad when you think about it. You know those steps for after "Google it" comes up blank, the ones like "Check if there are two things I can combine to do this" or "Look at the file format, maybe it's just tab-separated or something"? Those steps don't exist for most people.

This must be how mechanics feel about cars, huh.

[rocktronica]

"The Dunning-Kruger effect is a cognitive bias in which unskilled people make poor decisions and reach erroneous conclusions, but their incompetence denies them the metacognitive ability to recognize their mistakes."

http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect