[ukoki]

Best guess: Taylors made a generous bid to McD corporate to become the exclusive provider of ice cream machines. This bid gives a chunk of money to McD corporate and promises maximum machine costs and maintenance call-out costs for franchisees. However it has no guarantees for call-out frequency, so as per a razor-and-blades business model this is how Taylors is now getting all their profits and the KPI they are maximising.

[Reubachi]

I don't understand this.

Why would mcdonald's take a bid from a company saying, essentially:

"Our package includes unnecessary maintenance costs and ill-perceived customer opinions of service. But we will pay you for that, and force the maintenece cost on your business partner, the franchise."

WHy wouldn't mcdonalds just choose s supplier that has a machine that works? And why would taylor pay them so that they can charge the franchisee...?