[atoav]

Wait do I get this right:

Company A builds a machine that breaks constantly and requires a lot of service — most of which people could do on site, but they can't because the error messages are not communicating anything.

Company B developed a device to read and display those error messages so the owners (?) of the machine can decide whether they fix it themselves or call support.

If I got this right I'd definitly be rooting for company B, because it offers a service that helps, while Company A apparently is afraid of not being able to compete if they just sell a working product instead of milking their customer via resource- and time-wasting service calls.

Which one of the two is that famous "innovation" capitalism is said to be good at producing?

[drewzero1]

Yeah, that's absolutely fair. I was referring specifically to the keeping of trade secrets on both sides here. I really do respect Kytch for breaking into these machines, but I don't like the way they have to fight to keep it to themselves. (Then again, it's really sh---y that Taylor is trying to maintain power by making their own Kytch-like device, or to block it from working at all. So I guess I'm convinced they're the bad guys here.)

[lsaferite]

You should add that Company A acquired the device from Company B so they could figure out how to make it not work (we all know that's their objective).