[bendotc]

I agree that these are no small feat, and while I honestly think that these things were huge gaps in the service previously, I do applaud the quick implementation of them.

However, even if they could not be implemented immediately, coming out early, before the story really blew up, talking about it openly and frankly, and announcing these changes would have done wonders. Instead, they've been beaten up in the press for the last week or two for their relative silence.