[wjp3]

I stopped using Airbnb in 2015 after my account and card was used to rent a place in Guangzhou, China for a month. I live in America, and have never been (or planned) to travel to China.

Airbnb's response was okay, and implied this was a "common scam". After that, I bailed. Not staying on a platform that can't implement basic security (at the time) like 2FA.

Hearing about all of the other problems people are experiencing on Airbnb now makes me glad I stopped using Airbnb. I guess I got lucky with the customer support on my issue.

These companies that disrupt industries seem to all have a common arc to them. At some point, the benefit they provided stops, and they start causing more harm than good.

[elliekelly]

The same thing happened to me except the person who was using my account changed the email and password and Airbnb refused to help. The only “resolution” was for me to change bank cards. For all I know the account in my name is still in use!