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by bob33212 1757 days ago
Are customers able to fix the problems identified by your product?

I ask because I built a SaaS product that helped customers understand their data inside a legacy accounting product. Similarly it looked in the meta data on the back end of that accounting product and built visualizations. The problem we had was that customers didn't know how to or didn't want to fix the problems that our tool found. We had to hire accountants to go into the accounting tool and fix their problems. So it ended up being more of a tool for our accountants and less of a stand alone SaaS tool that customers actually used.

1 comments

Great question. Only because we show technical debt, does not mean it gets solved. We are still learning with our first users how to approach these things.

Further down the road I can also see that consultants will find it useful to help their clients clean up their data pipelines and reduce complexity.