[UntitledNo4]

Maybe that's really Netflix's business model these days: nobody watches anything, but it's a hassle to cancel the account, so nobody does it, so lets continue frustration our users, maybe they will stop visiting us completely while never really leaving us. Let's look at the bright side though, we're going to end up with a lot of nice thumbnails.

[keiferski]

This is essentially the same business model that gyms have.

[gruez]

That's not really comparable because gyms are significantly harder to cancel than netflix

[ant6n]

So it's better to have 2 users who pay but don't use the service and kind of hate it than 3 users who like the service and use it a lot?

[stonemetal12]

High use means you need large quantities of high quality content. Low use means you can use a small amount of high quality content as a "loss leader" then back fill with cheap garbage no one is going to watch anyway.

[idiot900]

It was really easy for me to cancel my Netflix account. Maybe 60 seconds on their website, if even that.