[class_vs_object]

This new account (of a home trashing occurring 1 month ago, of which Airbnb had knowledge) doesn't seem to reconcile with what Airbnb told EJ:

"I do believe the folks at airbnb.com when they tell me this has never happened before in their short history, that this is a one-off case."

[jonuts]

Even if you don't want to believe EJ's account of the story, Chesky himself made the claim on camera in May (a month after Troy's incident occurred) that there have been "no major problems" http://www.youtube.com/watch?v=etaUBLkRteA&feature=chann...

I don't see how either of these cases can be viewed as "minor", personally.