[class_vs_object]

> It could be the case that this was a setup

It could also be the case that the founders running Airbnb have a mildly sociopathic personality style. (I don't mean that in a derogatory sense - I'm calling it a personality style, not a personality disorder... while such a personality style might represent a disability when it comes to forming intimate personal relationships, it would be an advantage when hustling to get a startup off the ground.) Of course, when such individuals are called on for a display of genuine empathy, compassion, or humanity, they will be left feeling confused and won't know what hit them - they might even start to believe that they are being victimized.