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by theclay 5431 days ago
All that talk of "doubling the size of its customer service staff" sounds good, but it doesn't mention numbers. Did they go from 1 to 2? 100 to 200?

When they say they will be "creating a "Trust and Safety" department, they again don't mention actual numbers.

What are the figures?

1 comments

All that talk of "doubling the size of its customer service staff" sounds good, but it doesn't mention numbers. Did they go from 1 to 2? 100 to 200?

This is one of my pet peeves about journalism--quantitative statements that aren't anchored to any numbers. The most outrageous example most of the time is talk of government budget "cuts" that are nearly always "growth in spending at a slower than originally planned rate" rather than actual reductions in spending.