| EJ neither said communication stopped after the 25th, nor stopped after the 30th. She said the communication was very frequent and emotionally reassuring before the 30th. After the 30th – about when she wrote her 1st blog post – it was more 'occasional' with a cofounder. Lots of people (including the parent and grandparent post here) have been treating this as a 'cutoff'. That's how EJ felt. That feeling comes across in how she chose to describe everything, but the real message she's sending is that she stopped liking the communication after June 30th, not that it ended. My theory is that's because some initially empathetic support people were replaced with a 'just-the-facts' cofounder. Let's say he's trying to help by concentrating on the tangibles – do you have a place to stay? ok. is the perp caught? ok. will you call if you need anything? ok. is there any way we can twist this ending for you so you wrap things up on your blog more positively so people know AirBnb helped? er... That style of communication could rub a still-stressed victim the wrong way. And a request like the last one could have been intended as a way of asking, "how do we help you so much that you can balance the fear and anger of your June 29th post with something better in an update?"... but instead be misinterpreted as untoward pressure. That's just a theory, but it's a better theory than the one that AirBnb are jerks, or the false idea (based on various misreadings of EJ) that no offer of financial support was made and no communication happened for weeks. EJ's own posts refute those ideas. When dealing with contentious, emotionally-charged situations, give everyone involved the benefit of the doubt. |