[hiremaga]

I'm so sorry. This sounds incredibly stressful for you and the businesses you support.

While you're working towards a resolution with Heroku, it might be possible to bring up some of these apps relatively quickly on Digital Ocean's App Platform since it uses many of the same buildpacks as Heroku: https://docs.digitalocean.com/products/app-platform/build-sy...

This won't help in the cases that need data for proper restoration, but perhaps it'll get some the businesses you support taking reservations again sooner.

One benefit of having chosen a buildpacks based platform is it's easier to move than most proprietary or bespoke approaches.

[nicholasreed]

Redeploying on another platform was relatively easy to do.

Losing 10 years of data and information for all future reservations, etc. is harder to recover from. Not to mention the fact that I still have no idea if i was simply hacked and I should be trying to notify customers (customers of which I now have no record, because, again, all data and backups on Heroku-linked services).

[chrisandchris]

I am sorry that it is to late and I know it is not helpful, but:

Always, always, always do a backup with an unrelated 3rd party. Being it a harddisk in your safe, AWS Glacier, whateverservice.

If you do backup with your main and only provider, you are going to loose (data). Related: See burning OHV data center (customers loosing backup because they were in same datacenter).