[forgingahead]

This is very worrying - do update this thread if you can get a resolution on this. I'm surprised to see this to be honest, but it's a good reminder to all who use cloud services to have a strong "fire alarm" plan whereby you can deploy quickly elsewhere without too much downtime to your app customers.

[nicholasreed]

Downtime is one thing, data loss is another. Easy to redeploy elsewhere, but backups/etc were all on heroku-linked services.

I'll definitely be updating the thread with however the now-started legal process plays out.