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by hdjjhhvvhga 1765 days ago
I used my credit card a few times and got burned, there is no way I give my number directly to anyone now. Especially Google was running my ads for a week after cancelling and I ended up paying almost $2000 more than I had planned (yes, this is in their ToS). Paypal is a decent intermediary that makes it easy to cancel any subscription effortlessly. Your startup doesn't offer Paypal subscriptions? Too bad for you, I won't use your service. It is completely unacceptable to shift the burden of dealing with this crap to the customer. This kind of hostile behavior shouldn't be tolerated even in the 90s when you were trying to cancel your NYT subscription, and there is no place for it now. In order to convince me to buy your service, you need to attract me with good conditions. "Free trial, credit card required" is not one of them. I don't care that much about free trial, what I want is to be able to cancel my subscription without your kind permission to do so.