[switch]

From a strategy perspective - it's better to solve the problem first and only then attack someone who is, supposedly, making too much out of a problem.

From, a 'being a good person' perspective - there are lots of problems here. Isn't there someone at this company that can throw away legal concerns and just go talk to her and ask her what in her mind would fix the problem. It seems the company still can't get out of 'its own needs and wants' and understand that there's a human being affected by this who had her home trashed.

Perhaps the thing the lady wants most is just someone who CARES!

Not about the company's reputation or legal concerns but CARES about her as a person.