[brazzy]

Is it me, or does it take a significant amount of melodrama to negatively construe being asked to grab coffee with the cofounder of the company with whom you have some dispute as bad customer service (he didn't ask if she was alright? really?).

It is you. She objected to what he said, which she perceived as superficial and focussed on reducing their PR damage rather than helping her. Who it was does not matter one bit when it's not helpful.