[danpalmer]

> Running software is not some exotic requirement.

But running software in an environment you don't control, but where it's expected to run perfectly or else you're on the hook for the support, that is. On-prem services are hard to get right, there's all sorts of issues around things like upgrades, software versions, etc.

I get that it used to do this, but software gets updated and moves on. I think it's reasonable to expect that you can remain on an outdated version and old pricing scheme, but give up support after some period of time, but I could also understand companies not wanting to offer that.