[aksss]

No, come on. :D What's the limiting principle on these exceptions? The terms of the agreement are the most logical. The obligation of the consumer if they have risky finances is to save a contingency fund (one month of extra payment) for such scenarios. It's not DO's responsibility to accommodate crap financial planning for every person on the planet. The prospect of losing hosting (for whatever reason) is why every DO customer should be backing up their content/config/etc on a regular basis.

[jjulius]

Please re-read my comments in this thread. I haven't said DO was obligated to have acquiesced here, in fact I've said that I would've taken their "no" and accepted it if I were in this person's situation, frustration be damned.

I simply think it's a poor move to judge one's financial situation and accuse them of asking for "free stuff" when, in point of fact, they were still trying to pay, albeit late.

[aksss]

DO bills in arrears, so it’s stuff they already delivered and have not been compensated for. To my knowledge DO will keep your system alive for like 60 days for resurrection after you stop paying (ask me how I know). Some companies, like Meraki, are pretty flexible when you need an extension of time, but to my knowledge it’s limited to twice per customer lifetime. But there you have customers with significant investment in equipment with much to lose if they don’t eventually pay. DO’s customers are far less sticky and there’s really nothing securing their commitment.

[jjulius]

Again, you and I agree there. Without repeating myself, I really don't know how else to tell you that you've missed my point, and that's fine.