[akerl_]

You’re right: it would be a kindness for them to offer this. Not offering doesn’t make them an “absolute joke of a company”.

[jjulius]

You're right, it doesn't. They way they phrased their response, however, definitely starts heading in the "absolute joke" direction, at least to me.

[akerl_]

What’re they meant to say? “Get rekt”?.

Whichever support rep responded to this ticket clearly couldn’t do what the person wanted, but felt bad, so they ended their response with the hope that the person was able to find another solution.