[chrisgoodrich]

This is such a tragic situation. I am shocked by the lack of response by Airbnb. The very least they can do is provide her assistance and connecting her with the right resources to move forward.

When I was in college, a classmate in a philosophy class found out I was a business major and turned to me and said "you guys are just so heartless." I resented the statement but brushed it off as a gross generalization. Situations like these just prove my classmates point to be more real than I was willing to admit at the time. Putting profit above the safety and well being of your customers/users is a terrible business practice that will certainly lead to the death of your business. This isn't even about PR, this is fundamental to the future of the Airbnb platform and they aren't even listening.

The hotel lobby has a huge opportunity here that I don't think they realize yet. With this being on the front page of the Financial Times today, the hotel lobby should be swooping in anytime to pick up the pieces of Airbnb's failure to act. If I were the manager of any hotel in the SF area, I'd be offering her a free stay until things got sorted out. Airbnb is going to be left in the wake wondering what the hell happened.