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by JoeAltmaier
1762 days ago
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I'll add to the narrative. IT outsourcing has been an unmitigated disaster for Engineering departments I've been part of. Losing control over your own hardware and network, putting it into the hands of a cut-rate operation managed by a non-Engineer, it seems obvious. Necessary changes are too late to matter or never happen. Resources get locked in a closet to "keep Engineers from messing with them" which means to reboot the crashed server it takes a call to somebody in a different timezone who creates a 'ticket' that gets prioritized later and eventually happens next Tuesday. I waited a month for a RAM upgrade so I could scan GB log files from lab hardware and solve an issue. Long after the need was past our (formerly self-directed) local IT guy came with the new RAM. I mentioned I'd long since had to work around it, and he just grunted. He'd heard it all. And been looking for work since the change. This experience repeated again and again and again, and you see how the 'legend' builds. |
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