[thaumiel]

I work as tech support at a technical university. One student emailed in to us and complained that one of our website links didn't work, which the student had received in some documentation from the teacher. I asked the student to send in the docs to us so I could check it out, it turned out to be a project where the student had to install lamp on a windows machine and the browse to the localhost, which didn't work for the student because the student had not followed the instructions in the documentation.