[manigandham]

Offering a similar product at lower pricing is usually the worst-way to compete unless it's a major disruption (free, different business model, etc). You might help a few small customers but you'll end up missing on most of the revenue that your competitors are capturing.

While bills do add up, you should only be paying for services if they're delivering more value then the price you're paying.

[syed99]

That’s how we see it too. We didn’t underprice it to simply compete, it’s a mix of how the actual tech is built and how we can keep our net costs per user low. We’re just curious and love to hear how users perceive pricing and want to facilitate a conversation. The major value prop here is around automation; reducing engineering time in manual status updates in tickets and high value actions like assignment or effort prediction.