[mattdeboard]

I think the real problem is that too many people are all in on believing that the blogger's version of events are 100% accurate. Please note I am not saying she's lying, omitting or otherwise distorting the truth -- only providing her perspective on the relationship between herself and AirBnB. Just for the record, I also think AirBnB has utterly fumbled the ball here.

However, I don't think this type of tone is appropriate. If you review my comment history, I am firmly on the side of AirBnB sucking it up and making this right. Unfortunately, this is starting to smell like a witch hunt.

[mikecaron]

Whatever happened to "the customer is always right?"

[puredemo]

The customer is definitely not always right. But this one is very convincing.

[vacri]

The best comment I heard on that slogan was from a businessman whose name I unfortunately forgot. It went along the lines of "The customer in not always right, that's nonsense. The customer does have a right to be heard."