[coolaliasbro]

Your statement about "detailed firsthand knowledge" hit home and reminded me of a topic related to job/task automation--single points of knowledge.

There is a big push at my employer to eliminate single points of knowledge and this push typically takes the form of voluminous amounts of documentation that is 1) never proofed, validated, maintained, or updated, and which 2) no one ever reads. Makes more sense to have a solid continuity plan and create a work environment that doesn't cause employees to pull a Jerry McGuire. Probably also worth recognizing the value of observing the practice in action vs reading someone's opinions on it.

Humans aren't fungible.