[poulsbohemian]

Realtor here, so sure, I'm biased... Zillow is engaged in arbitrage just like anyone else trading assets. It's possible to get a great price and low fees... or it's possible to get taken for a ride. Knowing what I know about real estate - I'd never buy or sell through Zillow or a similar service (Redfin, etc), and I'd never recommend it to a family member or friend. Everybody focuses on commissions, but if you sell your house below what you should have, you are leaving a lot more money on the table than the cost of my commission.