The world owes you a debt of gratitude. I've often thought about siccing the FTC on companies, but you pulled it off. How long did it take between your report and the company responding?
It was really fast like I said, under 6 hours until I got a response. I submitted it to the fcc in the morning and had the email by the afternoon, and had IPv6 by the next day at 10am. Goes to show what you can accomplish if you go up the chain, I could have probably called their tech support every day for the next 5 years and gotten nowhere.