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by numair 1776 days ago
This is an incredibly dumb move that ensures I'll be uninstalling 1Password and moving my business elsewhere. 1Password is one of the only "resident" apps that I've allowed to run persistently on my machine, specifically because it's written in native code. If I wanted something using a non-optimized web container, I wouldn't bother paying the native app premium for 1Password.

And no, this isn't because it's "too difficult" or whatever people want to parrot here. It's because creepy VCs like Accel have pumped tons of money into 1Password, and want to keep the expenses low, and thus the margins high, and thus the earnings as high as possible, so they can eventually float the company at a nosebleed P/E ration on those severely trimmed expenses and hyper-engineered earnings. Great for everyone except the customer, as always. The "enterprise customer" is as annoyed about this as anyone else.

Thankfully, we still live in a free market, so... Yeah, have fun trying to get renewal dollars from me while optimizing for your experience over mine, Agilebits.

1 comments

As a strategic decisionmaker at a successful tiny company that has never taken outside money, I’m acutely aware of how “annoying” it is when my meticulously crafted, honed and balanced system loses customers to creepy VC crap. Fortunately, we have a base of users who understand the value, but it ain’t a mass-market thing, TFFS.