[nithyad]

@pbreit Most companies (not going to name names) know involving people or an entire team is what is needed to deliver great support but put in efforts to cap usage in that direction to make more money(which is okay). The lie here is how they claim they are by what they are doing helping their customers offer awesome support. Our contention is there are more sensible ways to monetize and we have no qualms calling a lie a lie.

[pbreit]

Fine. But a company can charge per seat and still legitimately claim to "help you deliver great support". Saying that's a "lie" really bugs me.