[burkaman]

Look at all the responses this guy got from his videos. Reading them, do you really think those people understood how the video was made and just enjoyed the novelty?

"I am amazed by the customer service...It makes me very happy that the team is so invested"

"I can't imagine how much effort must go into doing this"

"This is the first time in my life that I receive a personalized video from the founder of a company"

"This means a lot to me"

"I really appreciated the personal attention"

"I don't know how you have the time!"

[Ataraxy]

What you see is a sub selection of positive responses intentionally picked out to paint a narrative and ultimately market the product.

I actually find the act of doing that far more manipulative than automated thank you videos.

[burkaman]

Fair enough, I can't disagree with you there.