Hacker News new | ask | show | jobs
by rutierut 1768 days ago
I'm a big fan of Marshall but this is just so clueless. People appreciate the video *because of the cost* that... that's the thing! This is not genuine, at. all.

>If I was a retail store owner greeting customers at the entrance and someone came to me and offered to place a clone to do the same job, so I could be productive in the back, would I take that offer? Yes.

No you wouldn't. Because a creepy clone at the entrance that is unable to reply to customers or interact with them in a genuinely dynamic way would be terrible. Which is what this is.

I don't like being negative but this, this just sucks. You're tricking people in believing you paid a higher cost for that video than you did and thus about the amount of fucks you give about them. Furthermore once more companies start doing this, this format will lose it value because it no longer demonstrates anything even from actual genuine people.

1 comments

I agree. If I was a retail store owner, I would absolutely not want a clone to greet people. It betrays my customers trust, one of the last things you want to do in retail customer service.

Instead I would probably hire someone to greet people, if I felt that was what I needed to make my customers feel welcome. (Or maybe I'd have a sign with my name and picture on it and a message to customers, or maybe I'd train existing employees to greet customers while working. Normal retail customer service.)

Going a step farther, if I had that employee pretend to be me, and then customers found out they were not, I would at the very least lose some customers and probably get the reputation that I try to trick people. This is a really neat trick (for now) with the new technology, but like handwriting fonts on junk mail it doesn't play well once people figure it out.