[rachelbythebay]

I may never understand why some places are all about assigning titles and roles in this kind of thing. You need one, maybe two, plus a whole whack of technical skills from everyone else.

Also, conference calls are death.

[dilyevsky]

I find Comms Lead role to be super useful bc i dont want to be bogged down replying to customers in the middle of the incident + probably don’t even have all the context/access. Everything else except ICM seems like a waste of time to me especially Recorder