[cthaeh]

You mentioned that you can optimize which investments get solds. Assuming my risk tolerance is fine with stock index funds, what happens if I want to withdraw, say 1/2 of my portfolio but the S/P 500 is down 20% (aka March 2020 withdrawal).

Would this go through and the customer loses 10% of their account value or will you guys stop such a withdrawal.

[konne88]

Let's use concrete numbers just to make it easier. Say you have $10K in your account. You would be withdrawing $5K which we would allow. If you did this withdraw while the markets were close, and the value of your portfolio is only $8K when the markets are open, you would have $3K left in your account.